Corporate Research International |
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Customer Perception Survey: Quarter 1, 2009 - Quarter 2, 2010 |
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| Gender: | Age: | to: | |
| Education: | State: | ||
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| Completed Surveys | ||||||
| Quarter 1, 2009 1421 | Quarter 2, 2009 8142 | Quarter 3, 2009 3230 | Quarter 4, 2009 1526 | Quarter 1, 2010 1154 | Quarter 2, 2010 703 | |
| In your perception, please answer the following: Rate the overall Customer Service for the following Pizza Stores based on dine-in or delivery experience. | ||||||||||||||
| Pizza Store | ||||||||||||||
| Papa John's | 7.57 | 1,115 | 7.46 | 6,058 | 7.49 | 2,400 | 7.61 | 1,107 | 7.44 | 804 | 7.48 | 484 | ||
| Papa Murphy's | 7.54 | 409 | 7.52 | 2,165 | 7.57 | 844 | 7.66 | 410 | 7.64 | 295 | 7.57 | 159 | ||
| CiCi's | 7.39 | 768 | 7.36 | 4,159 | 7.33 | 1,592 | 7.53 | 748 | 7.59 | 565 | 7.37 | 321 | ||
| Pizza Hut | 7.26 | 1,270 | 7.17 | 7,228 | 7.15 | 2,856 | 7.28 | 1,345 | 7.27 | 961 | 7.35 | 571 | ||
| Domino's | 7.05 | 1,103 | 6.94 | 6,311 | 6.93 | 2,438 | 7.02 | 1,135 | 7.06 | 820 | 7.15 | 487 | ||
| Donato's | 6.99 | 210 | 7.01 | 1,219 | 7.08 | 425 | 7.05 | 191 | 6.88 | 118 | 6.98 | 63 | ||
| Little Caesars | 6.93 | 895 | 6.92 | 4,951 | 6.93 | 1,938 | 7.08 | 908 | 6.95 | 639 | 7.01 | 397 | ||
| East of Chicago | 6.89 | 175 | 6.80 | 989 | 7.04 | 357 | 7.06 | 165 | 6.77 | 94 | 6.70 | 54 | ||
| Noble Roman's | 6.74 | 165 | 6.67 | 982 | 6.79 | 325 | 7.04 | 169 | 6.49 | 96 | 6.60 | 47 | ||
| Sbarro | 6.73 | 605 | 6.58 | 3,314 | 6.64 | 1,266 | 6.72 | 584 | 6.44 | 399 | 6.50 | 255 | ||
| Fox's Pizza Den | 6.72 | 166 | 6.77 | 965 | 6.76 | 349 | 7.06 | 169 | 6.74 | 107 | 6.93 | 55 | ||
| Pizza Inn | 6.72 | 283 | 6.78 | 1,587 | 6.91 | 618 | 7.04 | 285 | 6.75 | 195 | 6.80 | 110 | ||
| Pizza Factory | 6.71 | 178 | 6.82 | 970 | 6.78 | 341 | 7.06 | 181 | 6.72 | 103 | 6.63 | 51 | ||
| Hungry Havier | 6.65 | 136 | 6.62 | 738 | 6.72 | 253 | 6.84 | 127 | 6.50 | 72 | 6.66 | 35 | ||
| Chuck E. Cheese's | 6.63 | 792 | 6.67 | 4,413 | 6.58 | 1,687 | 6.57 | 764 | 6.50 | 502 | 6.49 | 303 | ||
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*Results: Participants in this survey were permitted to answer "N/A" or "Not Applicable" for any of the following reasons: Never shopped the brand/location, the brand/location is not available in the area, or the participant is not familiar with the brand/location. "Results" refers to the number of applicable responses.
*Score: Participants in this survey were permitted to answer "N/A" or "Not Applicable" for any of the following reasons: Never shopped the brand/location, the brand/location is not available in the area, or the participant is not familiar with the brand/location. "Score" refers to the average rating of only applicable responses. |