Corporate Research International |
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Customer Perception Survey: Quarter 1, 2009 - Quarter 2, 2010 |
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| Completed Surveys | ||||||
| Quarter 1, 2009 1421 | Quarter 2, 2009 8142 | Quarter 3, 2009 3230 | Quarter 4, 2009 1526 | Quarter 1, 2010 1154 | Quarter 2, 2010 703 | |
| In your perception, please answer the following: Rate the overall Customer Service for the following Eletronics Stores . | ||||||||||||||
| Eletronics Store | ||||||||||||||
| Best Buy | 7.55 | 1,299 | 7.60 | 7,238 | 7.58 | 2,917 | 7.69 | 1,364 | 7.53 | 1,021 | 7.61 | 622 | ||
| RadioShack | 7.28 | 1,189 | 7.27 | 6,682 | 7.31 | 2,704 | 7.45 | 1,289 | 7.41 | 928 | 7.42 | 558 | ||
| Circuit City | 6.72 | 848 | 6.82 | 4,346 | 6.92 | 1,646 | 7.00 | 629 | 6.96 | 439 | 7.09 | 245 | ||
| Rex | 6.67 | 223 | 6.57 | 1,150 | 6.60 | 436 | 6.32 | 193 | 6.79 | 115 | 6.85 | 53 | ||
| ABC Warehouse | 6.63 | 216 | 6.60 | 1,210 | 6.75 | 438 | 6.67 | 193 | 6.63 | 123 | 6.61 | 69 | ||
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*Results: Participants in this survey were permitted to answer "N/A" or "Not Applicable" for any of the following reasons: Never shopped the brand/location, the brand/location is not available in the area, or the participant is not familiar with the brand/location. "Results" refers to the number of applicable responses.
*Score: Participants in this survey were permitted to answer "N/A" or "Not Applicable" for any of the following reasons: Never shopped the brand/location, the brand/location is not available in the area, or the participant is not familiar with the brand/location. "Score" refers to the average rating of only applicable responses. |