Corporate Research International |
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Customer Perception Survey: Quarter 1, 2009 - Quarter 2, 2010 |
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| Completed Surveys | ||||||
| Quarter 1, 2009 1421 | Quarter 2, 2009 8142 | Quarter 3, 2009 3230 | Quarter 4, 2009 1526 | Quarter 1, 2010 1154 | Quarter 2, 2010 703 | |
| In your perception, please answer the following: Rate the overall Customer Service for the following Office Supply Storess . | ||||||||||||||
| Office Supply Stores | ||||||||||||||
| Staples | 7.67 | 1,194 | 7.60 | 6,506 | 7.63 | 2,620 | 7.74 | 1,229 | 7.65 | 928 | 7.84 | 562 | ||
| Office Depot | 7.63 | 1,152 | 7.56 | 6,395 | 7.56 | 2,586 | 7.66 | 1,199 | 7.59 | 877 | 7.78 | 535 | ||
| Kinko's | 7.52 | 828 | 7.49 | 4,602 | 7.42 | 1,812 | 7.55 | 854 | 7.52 | 580 | 7.52 | 316 | ||
| OfficeMax | 7.30 | 1,051 | 7.29 | 5,867 | 7.29 | 2,360 | 7.41 | 1,080 | 7.35 | 800 | 7.52 | 462 | ||
| Comp USA | 6.88 | 465 | 6.80 | 2,464 | 6.80 | 951 | 6.91 | 415 | 6.91 | 292 | 7.02 | 154 | ||
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*Results: Participants in this survey were permitted to answer "N/A" or "Not Applicable" for any of the following reasons: Never shopped the brand/location, the brand/location is not available in the area, or the participant is not familiar with the brand/location. "Results" refers to the number of applicable responses.
*Score: Participants in this survey were permitted to answer "N/A" or "Not Applicable" for any of the following reasons: Never shopped the brand/location, the brand/location is not available in the area, or the participant is not familiar with the brand/location. "Score" refers to the average rating of only applicable responses. |