Corporate Research International |
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Customer Perception Survey: Quarter 1, 2009 - Quarter 2, 2010 |
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| Completed Surveys | ||||||
| Quarter 1, 2009 1421 | Quarter 2, 2009 8142 | Quarter 3, 2009 3230 | Quarter 4, 2009 1526 | Quarter 1, 2010 1154 | Quarter 2, 2010 703 | |
| In your perception, please answer the following: Rate the overall Customer Service for the following Drug Stores . | ||||||||||||||
| Drug Store | ||||||||||||||
| Walgreens | 7.81 | 1,221 | 7.75 | 7,020 | 7.71 | 2,776 | 7.85 | 1,305 | 7.69 | 991 | 7.91 | 580 | ||
| CVS | 7.53 | 1,103 | 7.50 | 6,255 | 7.54 | 2,500 | 7.62 | 1,136 | 7.47 | 863 | 7.58 | 525 | ||
| Rite Aid | 7.13 | 864 | 7.08 | 4,707 | 7.10 | 1,919 | 7.27 | 847 | 7.10 | 601 | 7.33 | 367 | ||
| The Pharm | 6.88 | 162 | 6.95 | 888 | 7.04 | 310 | 7.03 | 154 | 6.88 | 83 | 6.73 | 44 | ||
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*Results: Participants in this survey were permitted to answer "N/A" or "Not Applicable" for any of the following reasons: Never shopped the brand/location, the brand/location is not available in the area, or the participant is not familiar with the brand/location. "Results" refers to the number of applicable responses.
*Score: Participants in this survey were permitted to answer "N/A" or "Not Applicable" for any of the following reasons: Never shopped the brand/location, the brand/location is not available in the area, or the participant is not familiar with the brand/location. "Score" refers to the average rating of only applicable responses. |