Corporate Research International |
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Customer Perception Survey: Quarter 1, 2009 - Quarter 2, 2010 |
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| Gender: | Age: | to: | |
| Education: | State: | ||
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| Completed Surveys | ||||||
| Quarter 1, 2009 1421 | Quarter 2, 2009 8142 | Quarter 3, 2009 3230 | Quarter 4, 2009 1526 | Quarter 1, 2010 1154 | Quarter 2, 2010 703 | |
| In your perception, please answer the following: Rate the overall Customer Service for the following Banks . | ||||||||||||||
| Bank | ||||||||||||||
| Credit Unions | 8.15 | 821 | 7.98 | 4,482 | 7.98 | 1,833 | 8.16 | 877 | 8.26 | 639 | 8.25 | 387 | ||
| PNC Bank | 6.68 | 232 | 6.53 | 1,273 | 6.43 | 486 | 6.61 | 220 | 6.69 | 174 | 6.36 | 109 | ||
| Fifth Third | 6.56 | 294 | 6.37 | 1,669 | 6.40 | 577 | 6.40 | 250 | 6.73 | 181 | 6.27 | 98 | ||
| Washington Mutual | 6.55 | 489 | 6.47 | 2,655 | 6.32 | 980 | 6.40 | 433 | 6.36 | 277 | 6.14 | 135 | ||
| Chase / Bank One | 6.51 | 726 | 6.41 | 4,074 | 6.29 | 1,687 | 6.45 | 810 | 6.34 | 595 | 6.45 | 340 | ||
| Wells Fargo | 6.49 | 590 | 6.36 | 3,395 | 6.24 | 1,396 | 6.27 | 641 | 6.38 | 470 | 6.34 | 251 | ||
| Wachovia | 6.49 | 540 | 6.56 | 2,941 | 6.50 | 1,214 | 6.57 | 505 | 6.46 | 384 | 6.83 | 211 | ||
| Sovereign Bank | 6.47 | 188 | 6.43 | 1,024 | 6.37 | 397 | 6.30 | 167 | 6.21 | 127 | 5.88 | 60 | ||
| National City | 6.44 | 268 | 6.46 | 1,600 | 6.32 | 566 | 6.37 | 239 | 6.36 | 156 | 6.18 | 82 | ||
| KeyBank | 6.37 | 232 | 6.27 | 1,277 | 6.10 | 473 | 6.23 | 213 | 6.22 | 141 | 5.95 | 79 | ||
| CitiBank | 6.34 | 645 | 6.16 | 3,376 | 6.12 | 1,359 | 6.09 | 595 | 5.88 | 426 | 6.06 | 234 | ||
| US Bank | 6.23 | 379 | 6.19 | 2,123 | 6.29 | 850 | 6.31 | 379 | 6.44 | 258 | 6.08 | 131 | ||
| USA Banks | 6.18 | 179 | 6.35 | 1,030 | 6.30 | 371 | 6.46 | 163 | 6.48 | 108 | 5.51 | 53 | ||
| Bank of America | 6.18 | 842 | 6.12 | 4,688 | 5.97 | 1,904 | 6.03 | 892 | 5.90 | 693 | 5.83 | 366 | ||
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*Results: Participants in this survey were permitted to answer "N/A" or "Not Applicable" for any of the following reasons: Never shopped the brand/location, the brand/location is not available in the area, or the participant is not familiar with the brand/location. "Results" refers to the number of applicable responses.
*Score: Participants in this survey were permitted to answer "N/A" or "Not Applicable" for any of the following reasons: Never shopped the brand/location, the brand/location is not available in the area, or the participant is not familiar with the brand/location. "Score" refers to the average rating of only applicable responses. |