Corporate Research International |
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Customer Perception Survey: Quarter 1, 2009 - Quarter 2, 2010 |
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| Completed Surveys | ||||||
| Quarter 1, 2009 1421 | Quarter 2, 2009 8142 | Quarter 3, 2009 3230 | Quarter 4, 2009 1526 | Quarter 1, 2010 1154 | Quarter 2, 2010 703 | |
| In your perception, please answer the following: Rate the overall Customer Service for the following Airlines . | ||||||||||||||
| Airline | ||||||||||||||
| Southwest | 7.69 | 798 | 7.61 | 4,390 | 7.56 | 1,742 | 7.87 | 793 | 7.88 | 592 | 7.74 | 342 | ||
| JetBlue | 7.22 | 399 | 7.21 | 2,204 | 7.29 | 864 | 7.46 | 398 | 7.05 | 279 | 7.28 | 164 | ||
| American | 6.97 | 686 | 6.90 | 3,947 | 6.88 | 1,569 | 7.04 | 724 | 6.75 | 509 | 6.75 | 298 | ||
| Delta | 6.94 | 804 | 6.86 | 4,452 | 6.87 | 1,821 | 6.93 | 819 | 6.73 | 617 | 6.77 | 349 | ||
| Continental | 6.92 | 631 | 6.88 | 3,564 | 6.81 | 1,386 | 6.77 | 629 | 6.86 | 450 | 6.68 | 269 | ||
| United | 6.80 | 752 | 6.65 | 4,125 | 6.62 | 1,639 | 6.66 | 749 | 6.60 | 543 | 6.52 | 324 | ||
| Northwest | 6.79 | 621 | 6.74 | 3,314 | 6.68 | 1,325 | 6.73 | 623 | 6.64 | 424 | 6.50 | 227 | ||
| US Airways | 6.70 | 674 | 6.60 | 3,637 | 6.57 | 1,449 | 6.67 | 654 | 6.57 | 470 | 6.54 | 300 | ||
| America West | 6.59 | 319 | 6.59 | 1,754 | 6.59 | 651 | 6.70 | 315 | 6.01 | 185 | 6.16 | 111 | ||
| Spirit | 6.51 | 275 | 6.52 | 1,552 | 6.65 | 564 | 6.78 | 260 | 5.95 | 203 | 6.39 | 116 | ||
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*Results: Participants in this survey were permitted to answer "N/A" or "Not Applicable" for any of the following reasons: Never shopped the brand/location, the brand/location is not available in the area, or the participant is not familiar with the brand/location. "Results" refers to the number of applicable responses.
*Score: Participants in this survey were permitted to answer "N/A" or "Not Applicable" for any of the following reasons: Never shopped the brand/location, the brand/location is not available in the area, or the participant is not familiar with the brand/location. "Score" refers to the average rating of only applicable responses. |